Contact Us

Here to help

Our Customer Service team are available 3am and 3pm EDT (Mon-Fri), 4am-Midday EDT (Sat/Sun).

We're on hand to assist with...

Size and fit advice
Detailed product information
Delivery questions
Exchange and return queries
Placing orders

Getting in Touch

By Phone

You can call Customer Services TOLL FREE on 1.855.321.2222


Available during 3am and 3pm EDT Weekdays, 4am-Midday EDT, Weekends.


You can email us at We strive to reply to all customer enquiries received within 24 hours.


Refunds will be processed within 14 days of AlexandAlexa receiving your return. We'll send an email confirmation when this has been completed.

(last updated 09:38 EDT, Wednesday, August 6, 2014)

Frequently Asked Questions

Welcome to AlexandAlexa

Head to our store to enjoy:

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We now offer local currencies

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Choose your region

Please select your country from the dropdown and we will automatically update
your currency and language settings to give you a more localised service