Contact Us

Getting in Touch

By Phone

You will not be able to reach us by phone right now as we concentrate on answering your questions via email.


Please email us at any time at We strive to answer all customer enquiries quickly and efficiently and we would like to reassure you that we will get back to your email as soon as we can.


Refunds will be processed within 14 days of AlexandAlexa receiving your return. We'll send an email confirmation when this has been completed.

Your refund can take up to five working days after processing to appear on your account, depending on your service provider.

Import duties and taxes

We offer FREE US shipping on all orders over $95. This does not include taxes and charges which may be imposed by the US Customs and Border Patrol (CBP), or individual states, on shipments valued at $200 or more. Further details are given in our FAQ here.

(last updated 11:07EDT, Tuesday, Oct. 21, 2014)

Frequently Asked Questions

Welcome to AlexandAlexa

Head to our store to enjoy:

Take me to the site الموقع انتقل إلى

We now offer local currencies

Shop in تسواق في

Choose your region

Please select your country from the dropdown and we will automatically update
your currency and language settings to give you a more localised service