You will not be able to reach us by phone right now as we concentrate on answering your questions via email.
Please email us at any time at firstname.lastname@example.org. We strive to answer all customer enquiries quickly and efficiently and we would like to reassure you that we will get back to your email as soon as we can.
Refunds will be processed within 14 days of AlexandAlexa receiving your return. We'll send an email confirmation when this has been completed.
Your refund can take up to five working days after processing to appear on your account, depending on your service provider.
Import duties and taxes
We offer FREE US shipping on all orders over $95. This does not include taxes and charges which may be imposed by the US Customs and Border Patrol (CBP), or individual states, on shipments valued at $200 or more. Further details are given in our FAQ here.
* Free delivery on first order only. Code is valid for 7 days, for standard shipping only and is not valid for large items. Please note that you may still be liable for any import taxes or duties as assessed by your local government.